Part of Zarsco Insights
Service Desk
Support tickets from portal and e-mail with SLA, replies, ratings and FAQ
Support tickets from portal and e-mail with SLA, replies, ratings and FAQ
From ₹149 per month (GST extra). Also included in packages.
What it does today
- Customer portal form and status lookup by ticket number
- E-mail to ticket (Mail Hub address) - replies by e-mail join the same ticket
- Categories with a default agent, priorities with SLA due times and an overdue list
- Replies e-mailed to the customer; internal notes stay inside
- Saved replies, tags, mark important
- Customer satisfaction rating after resolution, public FAQ page
- Live chat bubble for any website (one script tag) - agents answer from the desk, a chat can become a ticket
- Sub-categories and agent groups; tickets follow the group of their category